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Terms & Conditions

Last updated: 22 January 2026

 

Welcome to Happy Place Home Organising! These Terms and Conditions (‘Terms’) govern your use of our services. By booking or engaging with Happy Place Home Organising (‘we’, “our” or ‘us’), you agree with these Terms. Please read them carefully.

 

1. Services provided

Happy Place Home Organising offers professional home organising coaching, including, but not limited to, assistance with decluttering and organising household items and personal belongings in our clients' homes. Our services are tailored to the specific needs of our clients, as outlined in an initial consultation and all subsequent agreements.

 

2. Booking and payment

  • Consultation: An initial consultation can be conducted either in person or virtually to discuss our clients' needs and the scope of the project.

  • Booking: To secure a booking, clients must confirm their appointment by email. A deposit of 25% of the cost of the quote is to be paid at the time of booking.

  • Fees: Fees are calculated on a daily basis or as a fixed project price, as agreed. All costs are listed in the booking confirmation.

  • Payment: After the session, an invoice will be issued, which must be paid by bank transfer within 7 days of the invoice date (bank details are provided on the invoice). Additional costs may apply for late payment.

 

3. Gift vouchers

  • Purchase and delivery: Gift vouchers can be purchased through our online shop. Vouchers are physical products and will be sent by An Post or a selected courier service to the delivery address provided during checkout.

  • Validity: In accordance with Irish law (Consumer Protection (Gift Vouchers) Act 2019), all gift vouchers are valid for at least 5 years from the date of issue. The expiry date is clearly stated on the voucher.

  • Redemption: Vouchers can be redeemed for all our professional services. To redeem the voucher, the voucher holder must provide the voucher code when booking. Vouchers cannot be exchanged for cash and no change will be given; however, the remaining balance on the voucher will remain for future use.

  • Right of withdrawal (withdrawal period): In accordance with EU distance selling regulations, you have the right to withdraw from the purchase of a gift voucher within 14 days of receipt, provided the voucher has not been redeemed. To exercise this right, please contact Happy Place Ordnungscoaching at hello@happyplace-organising.com. Upon cancellation, the voucher loses its validity and must be destroyed by the client.

  • Loss or damage: Happy Place Home Organising is not liable for lost, stolen or damaged vouchers once they have been delivered.

 

4. Working hours

  • During the consultation, we estimate the number of hours required. However, organising projects can sometimes take longer than expected. If additional time is required, we will discuss this with the client and obtain their consent before scheduling additional hours.

 

5. Cancellation and rescheduling

  • Cancellation by the client: Cancellations must be made at least 48 hours before the agreed appointment. For cancellations within 48 hours of the appointment, the deposit of 25% of the cost of the quote may be retained.

  • Cancellation by Happy Place Home Organising: We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances. In such cases, any deposits already paid will be refunded or the appointment will be rescheduled according to the client's wishes.

 

6. Client responsibilities

  • Access to the property: The client must grant access to the property at the agreed time. If we are unable to gain access, this will be treated as a cancellation and a corresponding fee may be charged in accordance with point 5.

  • Participation: We offer professional advice, but the client's active participation in the decluttering process is a prerequisite for the provision of services. The client is solely responsible for decisions regarding the storage or disposal of items.

  • Health and safety: The client must inform Happy Place Home Organising of any health or safety concerns within the property that could affect the provision of services.

  • Animals: Clients are required to inform us in advance if there are animals on the premises or within the property to ensure the safety and well-being of all involved.

 

7. Removal of items

  • We recommend donating items in good/saleable condition to local charities. Alternatively, we can suggest clothing collection points and recycling centres.

  • We are happy to assist clients with the donation process by taking items to charities or clothing collection points, provided that transport is possible within the scope of a single trip and within the usual loading capacity of Happy Place Home Organising's car. Additional trips will only be made by prior arrangement and at an additional cost.

  • No items will be removed without the express permission of the client.

  • Once an item has left the client's home, it is no longer possible to retrieve it should the client change their mind.

 

8. Limitation of liability

  • Advice: Happy Place Home Organising offers advice and guidance based on best practices for decluttering and organising items in living spaces. However, the final decision on whether to dispose of or keep items rests with the client.

  • Valuables: The client is responsible for identifying and protecting valuable or sentimental items. Happy Place Home Organising is not liable for the loss or damage of items during the sorting process.

  • Damage: We will exercise reasonable care to avoid damage to the client's property. However, Happy Place Home Organising is not liable for accidental damage unless it is due to gross negligence or wilful misconduct.

 

9. Confidentiality and data protection

  • Confidentiality: We respect the client's privacy and treat all information about their home and personal belongings as confidential. We will not disclose any information to third parties without the client's consent, unless required to do so by law.

  • Data protection: Personal data collected during the provision of our services will be treated in accordance with our privacy policy and in compliance with applicable data protection laws.

 

10. Photos and testimonials

  • With the client's prior consent, Happy Place Home Organising may take before and after photos of the areas we have worked on for marketing purposes (e.g. website and social media). These images do not contain any personal data.

  • We value our clients' feedback and greatly appreciate their support in the form of a Google review. We may use their testimonials on our website, social media and in promotional materials.

 

11. Termination of services

Happy Place Home Organising reserves the right to terminate the services at any time if the client breaches these terms and conditions or if circumstances arise that prevent the safe or effective provision of the services. No refunds will be given for services already provided; the unused portion of the prepayment will be refunded.

 

12. Applicable law

These terms and conditions are governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Irish courts.

 

13. Changes

Happy Place Home Organising may change these terms and conditions from time to time. All changes will be communicated to the client and will apply to future services booked after the date of the change.

 

14. Contact information

If you have any questions about these terms and conditions, please contact us at hello@happyplace-organising.com. By using our services, the client confirms that they have read, understood and agree to these terms and conditions.

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